You can place an order directly through our website by adding items to your cart and proceeding to checkout. Follow the instructions to complete your purchase securely.

We accept the following payment methods:

Illustrations of payment methods (iDEAL, American Express, Maestro, Mastercard, Visa, PayPal, Apple Pay and Bancontact).

Yes. Orders above €75 are shipped free of charge within the Netherlands and Belgium.
For orders below that amount, standard shipping fees apply, which will be shown during checkout.

Within the Netherlands and Belgium, shipping costs are €5.95 for standard parcels.
For small orders that can be shipped as a mailbox package, we charge €3.95.
The exact shipping costs are automatically calculated at checkout, depending on the weight and size of your order.
Different rates apply for shipping to other European countries.
View the full list of shipping costs per country on our Shipping page.

Orders placed on a business day before 17:00 will be shipped the same day from our ware house.
Orders placed after 17:00 or during the weekend will be processed the next business day.
Within the Netherlands and Belgium, delivery usually takes 1 to 2 business days.
For other European countries, delivery takes between 3 and 7 business days, depending on the destination.

During busy periods, such as holidays or promotional events, delivery may take a little longer.

You can return your order within 14 days of receipt, provided the product is unused and in its original condition, with all tags and packaging.
Returns outside this period or items showing signs of use will be refused.

You can return your order within 14 days after delivery.

To start your return, please follow the steps below:

1. Send an email to info@lialore.com with your order number and return request.
2. You will receive the return instructions and the correct return address from us.
3. Carefully package the product, preferably in the original packaging, and send it using a tracked shipping method.
4. Keep your proof of shipment and track & trace code until your return has been fully processed.
5. Once your return has been received in our warehouse, it will be processed within 10 working days. Refunds may then take an additional 3–5 working days to appear in your account, depending on your payment provider.

Yes. Return shipping costs are the responsibility of the customer, unless the error is ours (for example, an incorrect or damaged product).

We do not offer direct exchanges.
If you want a different colour or model, please return your product and place a new order.

Yes. Each bag comes with a matching dust bag, a shoulder strap, and straps that allow the bag to be worn as a backpack.

Yes. All our diaper bags come with a 1-year warranty against manufacturing defects.
If a problem occurs within this period, please contact us at info@lialore.com.
Always include your order number and clear photos of the issue so our team can provide a quick solution.

If you have any questions, please do not hesitate to contact us.
You can reach us by email at: info@lialore.com
We strive to respond to all inquiries within 48 hours.